FAQs

FotoJet is a great online graphic designer, collage maker & photo editor that will enable you to create amazing social media graphics, posters, flyers, banners, cards, collages, and also help you to edit photos without hassles.

FotoJet is fully compatible with Windows 7/8/10, Mac OS X and Linux. We recommend you to use it in Internet Explorer version 10.0 or higher, Firefox 10.0 or higher, Safari 7.0 or higher, and Google Chrome 14.0 or higher.

At this moment, you can’t use FotoJet on mobile devices or iPad. A mobile phone version of FotoJet is coming soon…

You can directly use FotoJet without creating an account and still have access to the basic features. However, you are required to create an account when you use certain features.

Go to FotoJet homepage and on the top right corner, click LOGIN button. On this window, you can choose to connect with Facebook or sign up using an email address.

You'll receive a confirmation email, please click on the link to confirm your account.

If your Facebook has been registered with a telephone number, you may not login to FotoJet by connecting with it. You can complete your email address information in your Facebook account and then try again.

If you forgot your password and can’t login to FotoJet, you will find the Forgot password link on the login page after you click LOGIN button on the top right corner of FotoJet homepage.

Enter the email address associated with your FotoJet account and we will send you a link to reset your password.

In the email you received, click Reset my password link. Then create a new password for your account.

If you’ve logged in your account and want to change your password, go to My Account page and click Change Password. Enter your old password and create a new one. Then click Save.

Yes. FotoJet supports adding photos directly from Mac Photo App. Please click Add Photo button in FotoJet app and then choose Computer. Next, from the popup window, choose Media -> Photos and then select the photos you want to open.

This may be caused by improper image format. FotoJet supports some common image formats: JPEG, PNG, GIF, TIFF and BMP. Other image formats like RAW, and PIC are not supported. Please check the image format before uploading.

We will only store the photos you specifically choose to upload to FotoJet cloud storage but please be assured that we never use your photos without your direct consent. You own the copyright for your photos even after you upload them to FotoJet and edit.

As long as you own the copyright to all the photos and content on the pictures you created, you will have access to using them for you business.

FotoJet is available in English, Deutsch, Español, Português, Français, 日本語, 简体中文, 繁體中文. By clicking Settings -> Language in FotoJet app, you can choose your preferred language from the dropdown menu.

FotoJet allows you to directly print your photo artwork out with your home printer. Simply click Print button and on the popup window make necessary print settings such as Destination, Pages, Copies and Layout, etc. to print it out.

You can also print your artwork with online printing services to make a poster, mug, t-shirt, etc.

The FotoJet text watermark on templates is editable. You can just change it to your own text or delete it directly.

The FotoJet image watermark that appears on the top right of crowned content indicates that this one is available only to FotoJet Plus subscribers. It can’t be deleted and will automatically disappear after you upgrade to FotoJet Plus.

When you upgrade to FotoJet Plus, you will get following exclusive benefits:

• All advanced features.
• Cloud storage.
• 600+ premium templates.
• 500+ premium resources.
• Priority support service.
• Ad free.

You can look forward for more updates with new content in future.

You can upgrade to FotoJet Plus easily by clicking the Upgrade Now button on the top banner. Then login to your FotoJet account or sign up for an account if you are new to FotoJet. Next, choose from a monthly or annual plan and make payment for that to start your membership.

Currently, you can use PayPal or credit card as the payment method for upgrading. And we accept following credit cards:

1. Visa
2. MasterCard
3. American Express
4. Diners Club

1. Discover
2. UnionPay
3. JCB
4. Maestro

1. Forbrugsforeningen
2. Dankort

FotoJet Plus provides 2 paid plans for you:

• Billed Monthly $6.99 USD/month
• Billed Annually $3.33 USD/month = $39.99 USD/year, saving 50%

Your subscription will automatically renew, unless you cancel it. For instance, if you choose a monthly paid plan on Jan 15th, your subscription will renew on the 15th of each subsequent month. For an annual paid plan, the renewal date will be on the same day of next year.

We use secure socket layer (SSL) internet encryption technology to protect the security of your payment information. Your information is 100% secure!

After a payment is processed, you will receive an email notification that will let you know if your payment was processed successfully (with a receipt of your recent payment) or if there was a problem processing your payment.

You can cancel your subscription at any time on My Account page by clicking "Cancel My Subscription" link at the bottom. If you confirm the cancellation, you will not be billed again on the next billing date. You can keep using your current paid plan until it ends.

Sorry, currently we don’t support you changing your subscription plan directly. If you want to change, please choose “Cancel My Subscription” on your account page and then resubscribe for another plan.

We offer 7 day free trial during which you will not be charged. Once the free trial ends, you will be charged and the payment are non-refundable.

The maximum image size FotoJet supports for uploading is 4000 x 4000 px. If you upload a photo larger than that, we will resize it within 4000 px automatically for a better performance.

Yes. Once you open a photo to FotoJet editor, you can preview how it will look on each effect instantly. When you decide a favorite effect and the intensity, click Apply to save the changes. Any adjustments you made within the effect will be reflected on your photo.

You can also preview how the photo that applied with one effect will look like on other photo effects.

In FotoJet graphic designer, all the templates are embedded with beautiful pictures. If you want to use your own photos, simply add and drag the ones you like from photo list to replace the pictures on template.

Currently, only FotoJet Plus subscribers can create a design from custom size in Design mode. On the Template page you will find the Custom Size feature at the top right place. Choose a preset size or input the exact width and height value you need to start.

Currently, only FotoJet Plus subscribers can save their work as a project file for later editing. By clicking the "Save" button on the toolbar, you will save your current work to the cloud storage and load it for further editing at any time.

There is no limitation to the amount of photos that you can add to FotoJet. While the more photos you add, the more computer resources it will take up. When a certain amount of photos are achieved, FotoJet will run slowly or freeze, which is partly determined by your computer performance.

Check Keep photos when changing template box at the bottom of template list, then you can keep using the same photos when switching between different templates.

You can choose Small, Medium, Large or XLarge from the size combo box to change the size of your collage when saving it as a JPG/PNG image.

You are able to change the frame size of a classic photo grid. Move your mouse to the side of a grid that you want to resize, then a blue line will appear, drag your mouse with the line to resize it at will.

There are situations that you are not satisfied with our preset photo grid templates, and want to add photos as many as possible. Please choose a grid template, drag your photos to fill the grid frames. When all the frames are filled, continue to drag photos to the position where you desire.